FAQ

When will my order move?

Payment-authorized orders generally need 1–2 business days for preparation. Estimated carrier transit after dispatch is 4–6 business days. Checkout shows the delivery services and charges available to the destination.

Can I return or exchange an item?

Yes. Eligible defective and non-defective new items may be returned, and eligible exchanges are accepted. Open the request within 30 calendar days after delivery. A non-defective item must remain new and unused.

How does the return travel?

Obtain approval before mailing. Use the free prepaid label included in the parcel and follow the confirmed instructions. There is no restocking fee. Approved refunds are initiated to the original payment method within 10 days; financial-institution posting time is separate.

Where can I get help?

Tracking, payment, product, privacy, return, and order questions can be submitted through Contact Us. Never send a full card number or password in an ordinary message.